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Service and Support

Do you need help?

At Grafipress, we care about our customers and are happy to advise you whenever we can. All we need to provide support is a request from you. You can submit this request using the form below. This ensures that we respond to all inquiries chronologically and as quickly as possible.

We strive to respond promptly to technical support requests (during our office hours). Our office hours are Monday through Friday, 9:00 a.m. to 5:30 p.m.

Installing the latest software or drivers usually solves most common application problems.

If you have an urgent request, you can contact us as follows:

Phone

+49 (0) 721 – 132 09 100 or Freecall 0800 776 2000

Address

LUMESCA GmbH, Gablonzer Straße 28a, 76185 Karlsruhe, Germany

Tracking your order is easy, using one of the following options

+49 (0) 721 – 132 09 100

shop@grafipress.eu

software

``` ```
BenQ Version Date Apple Windows
Palette Master Element
(For SW monitors)
1.3.21 15/02/2024 Download Download
Palette Master
(For PG monitors)
1.3.21 15/02/2024 Download Download
Calibrite
Calibrite ColorChecker Charts 3 12/05/2026 Download Download
Calibrite Display Pro HL 3 12/05/2026 Download Download
Calibrite Display Plus HL 3 12/05/2026 Download Download
Calibrite ColorChecker Studio 3 12/05/2026 Download Download
X-Rite (i1Pro 2/3 Spectrophotometers. Display devices can be found under the Calibrite section above.)
i1 Profiler (Please note: Original i1 Pro v1 devices are no longer supported by new versions of the i1 Profiler application.) 3.8.5 16/06/2025 Download Download
i1 Diagnostics 4.2.5 21/12/2020 Download Download
LUT Tester N/A 12/02/2005 N/A Download
XRD Device Drivers 3.0.132 - Mac
3.1.131 - PC
10/09/2021 Download Download
EIZO Version Date Apple Windows
Color Navigator 7.2.5 29/08/2024 Download Download
Discontinued Products
Calibrite Display SL 3 12/05/2026 Download Download
ColorChecker Display (Paid upgrade to Calibrite PROFILER Software) 3 12/05/2026 Download Download
ColorChecker Display Pro (Paid upgrade to Calibrite PROFILER Software) 3 12/05/2026 Download Download
ColorChecker Display Plus (Paid upgrade to Calibrite PROFILER Software) 3 12/05/2026 Download Download
i1 Studio (Paid upgrade to Calibrite PROFILER Software) 3 12/05/2026 Download Download
i1 Studio Display (Paid upgrade to Calibrite PROFILER Software) 3 12/05/2026 Download Download
ColorMunki Display (Paid upgrade to Calibrite PROFILER Software) 3 12/05/2026 Download Download
ColorMunki Photo (Paid upgrade to Calibrite PROFILER Software) 3 12/05/2026 Download Download
ColorMunki Smile - No longer supported, replaced by Calibrite Display 123 Not supported Not supported Not supported Not supported

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